Broken Spring Replacement
Customer Issue: Mrs. Leonard started panicking when her garage door wouldn’t move one morning and she had places to be.
Our Solution: Thankfully, our team easily determined the cause of Mrs. Leonard’s woes. One of her extension garage door springs had snapped, leaving her door unable to lift up. We clamped the door before releasing the tension in order to remove what remained of the spring. Our experts then installed a new spring in and checked the balance to confirm the full movement.
Garage Door Opener Installation
Customer Issue: Ms. Guzman had purchased a new opener, but wanted it installed by professionals.
Our Solution: Thanks to our team’s deep knowledge of the Genie brand, it took no time for one of our experts to assemble and install the customer’s new 1035-V model. Testing was also completed to make certain it was working effectively.
Garage Door Troubleshooting
Customer Issue: The customer’s garage door was moving frustratingly slow, especially while opening, and making scraping noises.
Our Solution: Since the noises were clearly coming from the door itself, the team checked the mechanism and found some bad warping on one of the tracks. Beating it back into shape offered a temporary fix, and they replaced it shortly afterward.
Customer Issue: Mr. Pierce called us after he accidentally ran over and damaged his garage door sensor.
Our Solution: Our technician replaced the damaged sensor and aligned it to specifications. He then tested the door and sensor to make sure they worked properly together.
Opener Remote Control Failed
Customer Issue: Mr. Cox couldn't get his remote control to work with his garage door.
Our Solution: Our technician replaced the batteries and found a broken connection inside the remote. He resoldered the connection and then tested the remote to verify proper operation.
Customer Issue: Our technician found all the rollers in Mr. Holmes' door were damaged or broken and needed to be replaced.
Our Solution: The old rollers were replaced with new ultra-quiet nylon units which solved the problem. Our technician then tested the door to make sure it was properly aligned.